Laser Genesis values its customers to the highest degree. We reserve your appointments especially for you and ask that if you must cancel or reschedule an appointment, please provide us with Up to 48-hour notice. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency.

A general breakdown of cancellation fees: Up to 48-hour notice and No show will result in a 10% charge and will be added towards your next appointment or if booked online these could get deducted automatically.

If for any reason you do not cancel or change your appointment within 48 hours or do not attend your appointment at all for a second or any subsequent visit, WE would charge a maximum cancellation fee of 30% of your treatment cost. If your appointment is prepaid, you will forgo one session of your prepaid program.

Clients are generally allowed a grace period of 5-10 minutes, after which we call to check if you are on our way. If you are able to make it in time for your appointment to be completed, fantastic! If not, you may have to reschedule part of your treatment. this allows us to continue according to our schedule and make sure we get to the next appointment on time.

If you are late but within the allocated time, but have to forfeit some parts of the treatment, then 100% of the booked treatment charge will apply.

Prepaid Packages do not expire and will not be automatically cancelled. Treatments under prepaid packages are non-transferrable, non-refundable and non-interchangeable. Laser Genesis Skin Clinic requests all individuals under this program to adhere to the mutually agreed schedule. No show under this program will be considered as treatment lapsed.

Laser Genesis Skin Clinic has a NO REFUND policy on purchases of products and services if you simply change your mind. Refunds are available on products within 14 days provided the client has the original receipt and the products are unopened and unused or a skin reaction is noticed.

All treatments and services are non-transferrable to other treatments or other individuals. Deposits paid for all skin and laser treatments, including cosmetic injectable treatments are not- refundable.

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