Booking and Cancellation Policy:

Laser Genesis values its customers to the highest degree. We reserve your appointments especially for you and ask that if you must cancel or reschedule an appointment, please provide us with Up to 48-hour notice. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency.

A general breakdown of cancellation fees: Up to 48-hour notice and No show will result in a 10% charge and will be added towards your next appointment or if booked online these could get deducted automatically.

If for any reason you do not cancel or change your appointment within 48 hours or do not attend your appointment at all for a second or any subsequent visit, WE would charge a maximum cancellation fee of 30% of your treatment cost. If your appointment is prepaid, you will forgo one session of your prepaid program.

Late Policy:

Clients are generally allowed a grace period of 5-10 minutes, after which we call to check if you are on our way. If you are able to make it in time for your appointment to be completed, fantastic! If not, you may have to reschedule part of your treatment. this allows us to continue according to our schedule and make sure we get to the next appointment on time.

If you are late but within the allocated time, but have to forfeit some parts of the treatment, then 100% of the booked treatment charge will apply.

Prepaid Packages:

Prepaid Packages do not expire and will not be automatically cancelled. Treatments under prepaid packages are non-transferrable, non-refundable and non-interchangeable. Laser Genesis Skin Clinic requests all individuals under this program to adhere to the mutually agreed schedule. No show under this program will be considered as treatment lapsed.

Refunds/Return Policy:

Laser Genesis Skin Clinic has a NO REFUND policy on purchases of products and services if you simply change your mind. Refunds are available on products within 14 days provided the client has the original receipt and the products are unopened and unused or a skin reaction is noticed.

All treatments and services are non-transferrable to other treatments or other individuals. Deposits paid for all skin and laser treatments, including cosmetic injectable treatments are not- refundable.

Google Reviews

Marsha Speevak
Marsha Speevak
March 31, 2024
Anu has been taking care of me for several years, and I can only say great things about her. She is very professional, keeps detailed histories of her treatments, and offers wise advice about skincare. While other skin clinics crop up everywhere in this part of Mississauga, I doubt you could find a better or more personalized service anywhere in the city. I highly recommend this skin clinic!
Chris Zabel
Chris Zabel
September 24, 2023
I've been working with Anu to find solutions to significant adult acne. This has been a problem all of my life and at Laser Genesis I've found treatments that are truly making a difference. I have hope now that this isn't a problem I've going to have to live with all of my life. Anu understands the acne sufferer and really cares about making a difference in their lives. Thank you Anu!
Daniela Rolovic
Daniela Rolovic
August 29, 2023
By far best clinic ever! I am a returning customer with amazing experiences thanks to Anu Mohan who is friendly, welcoming and very professional! Thank you Anu and Laser Genesis!
priya datta
priya datta
August 29, 2023
Anu Mohan is absolutely brilliant in every sense of the word. She completely changed my skin for the better and was honest and thoughtful throughout the entire process. Thanks to her my skin has gotten and most importantly stayed better. Her product recommendations have always been amazing.
Holly Maclean
Holly Maclean
March 11, 2023
Anu is wonderful. So happy to return time and time again!
Sabrina DeMelo
Sabrina DeMelo
November 23, 2022
I had such a great experience! Anu took the time before each laser hair removal session to answer questions and reviewed each stage of the process. She is kind and truly cares about her clients. I am very happy with my results and I would highly recommend Laser Genesis Skin Clinic! Thank you Anu!!
Cindy Williams
Cindy Williams
September 15, 2022
Anu is wonderful, knowledgeable, precise and will ensure that you feel comfortable throughout the entire process of whichever treatment you are getting done! I had a great experience with her and I highly recommend this clinic!
Alex Fernandes
Alex Fernandes
July 16, 2022
I went for my first session today with Anu . I must say I was very impressed with the detail she went into with me putting me at ease and explaining the procedure . I would definitely recommend this place .
Crystal C
Crystal C
May 15, 2022
After some very disappointing consultations at other laser clinics, I was blown away at how helpful and informative Anu is! She really takes the time to care for your skin, provide as much information as possible and ensures you feel comfortable before and after every session. Very pleased with my results from Laser Genesis for the IPL facial treatments!
Kevin W
Kevin W
April 9, 2022
I've been coming here for several months now. Service is impeccable and very friendly. IPL and fractional resurfacing have provided great results so far.