There can be no substitutions for these services. Credits cannot be gifted and can only be used by Member. Unused credits roll over into the next month and can be stockpiled for up to 3 months. Expired credits have no remaining value. 

 Memberships are non- refundable and non- transferable. 

Appointments & Late and Cancellation  Policy 

Our standard 48-hour cancellation policy applies to all members. If you miss, cancel, or change your appointment outside this designated time, you will be charged 50% of the total of your scheduled services, including your free monthly service, or you may risk forfeiting your credits accordingly. Late arrivals may result in a shortened appointment or rescheduling (charges may apply). 

To cancel or change your appointment, please call the LG directly. 

You can cancel your membership at any time. To cancel, you must visit Laser Genesis location to fill out and sign the Membership Cancellation Form. Cancellation requests cannot be made over the phone. Cancellation requests are not retroactive. 

There are no refunds and membership fees cannot be prorated if you cancel before your month is over. You may use any accrued credits for a period of up to 30 days after your final membership payment has been processed.
Faulty Payments 

Memberships must be purchased with a valid credit/debit card or pre authorized bank deposit only. No other form of payment is accepted. 

Memberships cannot be paid using a gift card. LG must be notified of any change in billing address on file, contact and credit card information. If a credit card is declined or automatic payment does not go through, Member must call LG within 7 days to provide a new form of payment. If Member fails to reach out to the Skin Clinic within 7 days, Member forfeits all stockpiled credits and membership will be suspended until a valid form of payment is provided. 

No refunds will be given for any remaining unused credits. 

Freeze Policy :

Accounts can be frozen for up to 3 months once in a 12-month period. Members must be current with payments and make a minimum of 3 consecutive payments in order to be eligible to freeze. Freeze will begin immediately after the most recent successful billing cycle, not the freeze date. During a freeze, stockpiled credits are retained until unfreezing. Credits can’t be used while Membership is frozen.